Refund policy

Returns & Refunds

At TalentedTouch™, customer satisfaction is important to us. Every item is carefully prepared and inspected before shipment to ensure the highest quality. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within 14 days of the delivery date.

To qualify for a return, your item must:

  • Be unworn, unwashed, and unused.
  • Have all original tags attached.
  • Be in its original condition with no signs of wear, stains, odors, or damage.
  • Be returned in its original packaging whenever possible.

Returns that do not meet these requirements may be declined.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale items.
  • Gift cards.
  • Products marked as non-returnable.
  • Items that have been worn, washed, altered, or damaged after delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service, as TalentedTouch™ cannot guarantee receipt of returned packages and is not responsible for returns lost in transit.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. Once reviewed, we’ll arrange an appropriate resolution, which may include a replacement or refund.

Refunds

After your return is received and inspected, we’ll notify you once your refund has been approved or declined.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time.

If you need a different size or color, please return your eligible item for a refund and place a new order.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the order has not entered fulfillment or production.

Once an order has begun processing with our fulfillment partner, it can no longer be canceled.

Contact Us

If you have any questions regarding your return or refund, please contact us at:

Email: talentedtouchbms@gmail.com

Thank you for choosing TalentedTouch™. We appreciate your support and look forward to serving you.